Dispute Resolution

Dear Customer,

To enable you to exercise your right to file a complaint with an official, third-party and impartial entity — and in accordance with Law no. 144/2015 of September 8 — we have gathered below information that may assist you in this process.

If you are not satisfied with the solution presented by our company in a dispute, you may contact one of the Consumer Alternative Dispute Resolution (ADR) Entities, whose contacts we list below:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484
Email: cniacc@unl.pt

CIMAAL – Information, Mediation and Arbitration Center for Consumer Conflicts of the Algarve
Tel.: 289 823 135
Email: cimail@mail.telepac.pt

Arbitration Center for Consumer Conflicts of the District of Coimbra
Tel.: 239 821 690 / 239 821 289
Email: geral@centrodearbitragemdecoimbra.com

Arbitration Center for Consumer Conflicts of Lisbon
Tel.: 218 807 000 / 218 807 030
Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

CICAP – Information, Consumption and Arbitration Center of Porto
Tel.: 225 508 349 / 225 029 791
Email: cicap@mail.telepac.pt

Arbitration Center for Consumer Conflicts of Vale do Ave / Arbitral Tribunal
Tel.: 253 422 410
Email: triave@gmail.com

CIAB – Center for Information, Mediation and Consumer Arbitration (Consumer Arbitration Tribunal)
Tel.: 253 617 604
Email: geral@ciab.pt

Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st floor, 9050-405 Funchal
Email: centroarbitragem.sras@gov-madeira.pt

Alternatively, you may consult:

Consumer Portal: www.consumidor.pt
European Online Dispute Resolution (ODR) Platform: http://ec.europa.eu/consumers/odr